This is a popular and effective wellness program that helps members adopt a healthier lifestyle that ultimately reduces claims costs, holds down trend and improves productivity.
Members begin by completing a biometric screening and a health risk questionnaire. Based on the results, they set personal health goals and are paired with a nurse who will be their year-round health coach to provide information, guidance, support, counseling and follow-up.
Progress is measured through stages of change, overall goal evaluation and, most tellingly, improvement in risk scores. The program includes quarterly coaching activity reports and a variety of category-specific reporting.